Privacy Policy

At LunoVenchi, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Personal information: first name, last name, shipping address, billing address, email address, phone number
  • Payment information: payments are processed through secure third-party providers; we never store your banking or card details
  • Technical information: IP address, browser type, device information, pages visited, and interaction data

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate with you (order confirmation, shipping updates, customer support)
  • Improve our website, products, and overall user experience
  • Prevent fraud and ensure transaction security
  • Comply with legal and regulatory obligations

3. Sharing of Information

Your personal data may be shared only with third parties necessary to operate our services, including:

  • Secure payment processors
  • Shipping and logistics partners
  • Analytics and performance tools

These third parties are required to respect the confidentiality of your information.

4. Cookies

We use cookies to:

  • Ensure proper website functionality
  • Analyze traffic and performance
  • Enhance your browsing experience

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

7. Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Object to certain data processing activities
  • Withdraw your consent at any time

To exercise these rights, please contact us using the information below.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

📧 lunovenchi@gmail.com

The LunoVenchi Team